Frequently Asked Questions
How much is shipping?
Standard shipping is $7.95 USD for orders below $89 USD and free for orders of $89 USD or more to supported destinations. Final availability and charges appear at checkout.
When will my order arrive?
Processing takes 1–3 business days. U.S. standard transit takes another 5–7 business days, giving an estimated total of 6–10 business days. International delivery varies by destination. See our Shipping Policy for details.
How can I track my order?
Use the tracking link in your shipping confirmation email when tracking is available. If you need help, contact us with your order number.
Can I change or cancel an order?
Contact us within 24 hours of purchase, before fulfillment begins. Changes cannot be guaranteed once fulfillment starts.
Can I return or exchange an item?
Request a return within 30 days after delivery. Items must meet the condition requirements in our Return and Refund Policy. Contact us for authorization before mailing anything back. Exchanges depend on availability.
Who pays return shipping?
Customers pay ordinary return or exchange shipping. We cover approved return shipping costs for items that arrived defective, damaged or incorrect.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number, a description of the issue and photos when available so we can help.
How do I choose a size?
Check the sizing information on the individual product page. If you are unsure, contact us with the product name and your question before ordering.
How can I contact you?
Use our contact form or call +1 (629) 205-0608. Our support hours are Monday–Friday, 9 a.m.–5 p.m. Central Time.
